Terms of Service
Effective date: 01.21.2026
These Terms of Service (“Terms”) govern access to and use of the websites, software, dashboards, APIs, templates, consulting, training, and other services provided by HCD ApS (“DuusAI,” “we,” “us,” or “our”). By accessing or using the Service, you agree to these Terms.
If you are using the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to that entity.
1. Company Information
Provider: HCD ApS (“DuusAI”)
Address: Næsbyvej 5, 4171 Glumsø, Denmark
Email: [email protected]
Website: duusai.com
Privacy Policy: https://duusai.com/privacypolicy
2. Definitions
“Service” means DuusAI’s AI agency services (done-for-you), templates/prompts/workflows, consulting/training, dashboards, email delivery, shared documents, and any APIs or related tools we provide.
“Client Content” means information, data, text, files, prompts, or materials you or your users submit to the Service.
“Output” means results generated by the Service, including AI-generated content, analyses, recommendations, and work product produced through the Service.
“Deliverables” means agreed agency work product such as strategy documents, designs, copywriting, websites/landing pages, code/integrations, campaign setups, reports/dashboards, and training/workshops.
3. Eligibility
You must be at least 13 years old to use the Service.
If you are under the age of majority in your country, you may use the Service only with permission of a parent or legal guardian, and they are responsible for your use.
The Service is available to business (B2B) and consumer (B2C) customers. You are responsible for ensuring your use is legal in your location.
4. Account Registration and Security
You may need to create an account to use parts of the Service. You agree to:
provide accurate and complete information;
keep your account credentials secure; and
promptly notify us of unauthorized access or use.
You are responsible for all activity under your account.
5. Services Provided
DuusAI provides:
Done-for-you AI agency services, which may include creating Deliverables and configuring systems, workflows, and integrations;
Templates, prompts, and workflows;
Consulting and training;
Delivery methods including shared documents, dashboards, email delivery, and (where applicable) API access.
Specific scope, timelines, and any deliverables may also be described in an order form, proposal, statement of work, or plan details (“Order”). If an Order conflicts with these Terms, the Order governs only for that specific engagement.
6. Third-Party Services and Integrations
The Service may integrate with or rely on third-party services (e.g., OpenAI, Anthropic, Google, GoHighLevel, and others). Third-party services are governed by their own terms and policies. We are not responsible for third-party services, including outages, errors, changes, or data handling practices.
7. Payment Terms
7.1 Fees and Billing
The Service may include monthly or annual subscriptions, usage-based charges, or hybrid plans. Fees, billing cycles, and any usage metrics will be described in your plan details or Order.
You authorize us (and our payment processors) to charge applicable fees to your selected payment method.
7.2 Renewals and Cancellation
Subscriptions renew unless cancelled. If you cancel, your subscription continues until the end of the current term, and you will not be charged for the next term.
7.3 Refunds
No refunds are provided unless required by applicable law or explicitly agreed in writing.
7.4 Late Payments; Suspension
If payment is late, we may charge fees (to the extent permitted by law) and may suspend or restrict access until amounts are paid.
7.5 VAT / Taxes
You indicated you do not charge VAT. However, you are responsible for any taxes applicable to your purchase or use, unless we are legally required to collect them.
7.6 Chargebacks and Billing Disputes
For chargebacks or billing disputes, you must contact us first at [email protected]. We may suspend access while a dispute is being investigated.
8. Acceptable Use and User Responsibilities
You agree to use the Service lawfully and responsibly. You must not:
use the Service for illegal activity, fraud, harassment, or abuse;
introduce malware, interfere with the Service, or attempt to gain unauthorized access;
infringe intellectual property rights or privacy rights of others;
scrape the Service, reverse engineer, attempt model extraction, or circumvent technical restrictions;
attempt prompt injection, jailbreaks, or other attempts to bypass safety controls;
use the Service to generate or provide regulated professional advice (medical/legal/financial) or to act as a substitute for qualified professional judgment.
You are responsible for:
ensuring you have all rights and permissions necessary to submit Client Content; and
reviewing Outputs before using them, publishing them, or relying on them.
9. Usage Limits and Fair Use
We may impose reasonable limits on your use of the Service (including rate limits) to prevent abuse and maintain service quality. If you exceed limits, we may throttle, suspend, or restrict access. Limits may be described in the Service, your plan, or Order and may be updated from time to time.
10. High-Risk Uses Prohibited
The Service is not intended for high-risk activities where errors could lead to serious harm. You must not use the Service for:
medical diagnosis or treatment decisions;
credit or insurance underwriting;
employment or housing screening; or
other decisions that produce legal or similarly significant effects on individuals.
11. Intellectual Property
11.1 Our IP
DuusAI (and its licensors) own all rights in and to the Service, including:
software/app and source code;
brand, trademarks, and logos;
website content, UI/design, product features, workflows;
prompts, system designs, documentation, templates;
analytics and aggregated usage data; and
confidential information and trade secrets.
Except as expressly stated, no rights are granted to you.
11.2 Client Content
You retain ownership of Client Content. You grant DuusAI a limited, non-exclusive, worldwide license to host, use, process, and display Client Content only to provide, maintain, and improve the Service, and to fulfill our obligations under these Terms and any Order.
11.3 Output License
Unless otherwise agreed in writing, DuusAI licenses Output to you on a non-exclusive, non-transferable basis for your internal business or personal use (as applicable), subject to these Terms and any plan restrictions.
You may not resell, sublicense, or redistribute Output as a standalone product or service unless we explicitly agree in writing.
11.4 Deliverables (Agency Work)
For done-for-you agency engagements, ownership and licensing of Deliverables will be as specified in the applicable Order. If not specified, you receive a license to use Deliverables for your intended business purposes, and DuusAI retains ownership of underlying frameworks, templates, prompts, tooling, and reusable know-how.
11.5 Feedback
If you provide suggestions or feedback, you grant us the right to use it without restriction or compensation.
12. AI Features and Data Use
12.1 AI Output Characteristics
Outputs may be generated using AI systems and can be inaccurate, incomplete, or inappropriate. Output is not guaranteed accurate. You are responsible for verifying Outputs before use, especially for decisions that could affect rights, safety, compliance, or finances.
12.2 Human Review Requirement
You agree that human review is required before relying on Outputs in customer-facing, legal, financial, medical, or compliance-sensitive contexts.
12.3 Model Training / Improvement
We will use Client Content to improve models or train systems only with your opt-in consent.
13. Privacy and Security
Your use is also governed by our Privacy Policy: https://duusai.com/privacypolicy.
You indicated DuusAI acts as the controller for personal data it processes. We will implement reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
14. Suspension and Termination
14.1 Suspension
We may suspend or restrict access if you:
fail to pay amounts due;
violate these Terms;
create security or legal risk; or
abuse or attempt to circumvent Service limits.
14.2 Termination by Us
We may terminate the Service or your access if you have not paid for the license, materially breach these Terms, or if required by law.
14.3 Termination by You
You may stop using the Service at any time. Cancellation takes effect at the end of the current term unless stated otherwise in your Order.
14.4 Data Deletion
Upon termination, we will delete Client Content immediately, subject to any legal obligations and standard backup retention practices (if applicable).
15. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or that Outputs will be accurate or suitable for your purposes.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
DUUSAI WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.
DUUSAI’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO DUUSAI IN THE LAST TWO (2) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
17. Indemnification
You agree to indemnify, defend, and hold harmless DuusAI and its directors, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
your use of the Service or Outputs;
your Client Content;
your violation of these Terms; or
your violation of any law or third-party rights.
18. Changes to the Service and Terms
We may modify the Service and may update these Terms from time to time.
If we make material changes to these Terms, we will notify you by email within 5 business days of the change (or as otherwise required by law). Continued use of the Service after changes become effective means you accept the updated Terms.
19. Communications
You agree that we may contact you electronically (e.g., email) regarding your account, transactions, updates, and legal notices.
20. Governing Law and Jurisdiction
These Terms are governed by the laws of Denmark. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Denmark.
21. Miscellaneous
Entire Agreement: These Terms and any applicable Order form the entire agreement between you and DuusAI regarding the Service.
Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
No Waiver: Failure to enforce a provision is not a waiver.
Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.